FAQs
Welcome to our FAQs page. Here, you’ll find answers to some of the most common questions about our services. If you can’t find the information you’re looking for, feel free to Contact Us for further assistance.
What services does Alpha Connectivity provide?
We specialise in payment processing, Epos systems, Buisness Funding Restaurant management systems, telecoms solutions, and high-speed internet services, including Full Fibre connectivity.
What makes Dojo card terminals different?
Dojo card terminals offer advanced features like multi-SIM 4G and WiFi connectivity at no extra cost, next-day payments, and an easy-to-use mobile app for managing transactions.
Free PCI, and virtuial terminals for iPhone.
They are also supported by a UK-based helpdesk available 7 days a week.
What funding options do you offer?
We offer flexible funding solutions ranging from £2,000 to over £1 million. These include cash advances through card terminals and loan refinancing, tailored to your business needs.
What types of internet connections do you offer?
We provide a variety of business-grade internet options, including ADSL, FTTP (Full Fibre to the Premises), SoGEA, and Ethernet packages.
Are there any installation fees for internet services?
Installation is free for all FTTP connections with a 24-month contract. Other packages may have a one-time installation fee, depending on the service.
Terms & conditions apply.
Why should I switch to a hosted telephone system?
Hosted systems are more flexible, cost-effective, and future-proof than traditional phone systems. They include features like call queuing, integration with CRM platforms, and mobile apps for remote access. Many at no additional cost.
What do I need to provide for an energy quote?
Simply email a copy of your latest energy, and our consultants will get back to you with tailored quotes. We require your bill because it includes key information, such as the meter serial number and the contractual end date.
How can I get in touch with Alpha Connectivity?
You can contact us through our website’s contact form, via email, or by phone. Visit our Contact Us page for details.
Can I try a Dojo card terminal before committing?
Yes, we offer a one-month free trial on Dojo card terminals. If you’re not satisfied, you can cancel within the trial period without obligations.
What are the requirements for business funding?
You’ll need to provide three months of bank statements, or open banking, three months of card machine statements, and meet the eligibility criteria. Funding is subject to approval by YouLend and regulated by the FCA.
How do I know if Full Fibre is available in my area?
Contact us with your address, and our team will check availability and advise on the best options for your location.
What telecoms services do you provide?
We offer hosted telephone systems, including 3CX and Callswitch. We also provide a range of mobile SIM services. These solutions are tailored for businesses of all sizes and integrate seamlessly with your existing infrastructure.
How can Alpha Connectivity help with energy savings?
Our team compares tariffs from over 25 different energy suppliers to find the best deal for your business. We also assist with the entire contract lifecycle, from switching providers to renewal.
Can Alpha Connectivity help if I have an existing contract with another provider?
Yes, we can evaluate your current services and explore options to improve your package or help you switch providers when your contract ends.
Is it possible to transfer contact list from other restaurant management systems?
Yes, we can! We are well-versed in client and business continuity, so there is a seamless transfer.
Still have questions? Contact Alpha Connectivity today to learn more about our services and how we can help your business thrive.